About Us

Who We Are

In home care, the support you can count on.

Founded in 2011 by a Mother & Daughter Duo Essential Care is locally owned and operated in the Illawarra region. As a family-owned business, we understand the importance of trust, reliability, and genuine support. Our mission has always been to make a real difference in the lives of those we care for—helping individuals stay safe, independent, and comfortable in their own homes. Having supported over 2,500 clients over the past 14 years and employing over 34 members of staff – we are part of the communities we serve.

As a family-owned business, we understand the importance of trust, reliability, and genuine support. Our mission has always been to make a real difference in the lives of those we care for—helping individuals stay safe, independent, and comfortable in their own homes.

Shelley Shannon Director

Vision

To become the service provider of choice for people requiring assisted care at home. And to become the employer of choice for care workers of the Illawarra & Shoalhaven.

Mission

To ensure service is provided in a dignified and caring way. To listen to what you have to say and support you in your choice of service. To be flexible so that we can meet your needs. To be the leader of service provision and employment in our field.