OUR BLOG
Behind Essential Care is a powerful story of purpose, perseverance, and heart.
Shelley and Jody, our dedicated mother and daughter founding team, have spent over a decade walking alongside individuals and families navigating disability and aged care services. Their journey hasn’t just shaped Essential Care —it’s shaped lives.
What Has More Than a Decade in the Industry Taught Our Mother & Daughter Duo Founders?
From Personal Passion to Professional Purpose
Shelley began her journey with a deep desire to make a real difference in the lives of others. Her nurturing nature and hands-on approach laid the foundation for care that is not only professional, but deeply personal. When Jody joined her mother in this mission, she brought fresh energy and innovation—without ever losing sight of what truly matters: people.
Together, they’ve built Essential Care into a trusted, family-driven service that feels like an extension of home.
Lessons Learned Through the Years
Through the highs and the hard days, Shelley and Jody have learned:
• Empathy is everything. Listening with care is just as powerful as delivering the service.
• No two people are the same. Truly person-centred care takes time, patience, and adaptability.
• Connection changes outcomes. When support workers feel valued and clients feel seen, magic happens.
• There’s always more to learn. Whether it’s adapting to NDIS changes or understanding new health challenges, growth is constant
Why Family-Led Care Matters
At Essential Care, we see our team and clients as part of a wider family. Shelley and Jody have infused every layer of the business with warmth, authenticity, and a deep belief in dignity through care. That personal touch is what makes Essential Care different.
As Jody often says: “We don’t just support people—we walk with the
From Our Family To Yours
After more than a decade of lived experience, Shelley and Jody remain hands-on, heart-first, and wholly committed to delivering the kind of care they’d want for their own loved ones.
Click “Read More” to discover how Essential Care continues to grow, connect and care—with heart at the centre.
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