The aged care quality and safety commission has set out a code of conduct, much like the NDIS code of conduct, which sets out a list of behaviors that are demonstrative of high-quality care.

The code aims to ensure all Consumers of Aged Care services have confidence in the services they are receiving, not dependent on who provides them.

Approved Providers (Essential Care included), Governing persons, and Aged Care Workers (including your support worker) are required to comply with the code.

As an Approved Provider, Essential Care is responsible for ensuring our Support Workers and Office Staff complies with the code.

The Code of Conduct for Aged Care

When providing care, support, and services to people I must:

1) Act with respect for people’s rights to freedom of expression, self-determination, and decision-making by applicable laws and conventions
2) Act in a way that treats people with dignity and respect, and values their diversity
3) Act with respect for the privacy of people
4) Provide care, support, and services safely and competently with care and skill
5) Act with integrity, honesty, and transparency
6) Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of care, support, and services
7) Provide care supports and services free from:
(i) all forms of violence, discrimination, exploitation, neglect, and abuse
(ii) sexual misconduct
8) Take all reasonable steps to prevent and respond to:
(i) All forms of violence, discrimination, exploitation, neglect, and abuse
(ii) sexual misconduct